IT Helpdesk Support (Chinese speaking)

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Manning GmbH
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IT Helpdesk Support (Chinese speaking)

Our client, a global leading IT consultancy company are recruiting for a number of IT Helpdesk Support (Chinese speaking) to join their project in Germany.

Position Title: IT Helpdesk Support (Chinese speaking)
Position Type: Both contract and perm
Start Date: June 2018
Duration: 12months
Location: Germany
Contact: Minghui Han |

- Providing full desktop support on client’s side
- Desktop software installation, debugging and configuration
- Mobile phone software installation, configuration, debugging and troubleshooting
- Reinstall desktop system, configuration, debugging, repair driver, download and upgrade driver
- Telephone line, telephone network troubleshooting
- Maintenance and replacement of peripherals’ accessories hardware, incl. Printers, fax machines, scanners, projectors, etc.
- Routine inspection of printing equipment, conference room, server room.
- 2nd level hardware maintenance, such as laptop, desktop, spare parts management and replacement services
- Equipment fault handling - System hardware or network problems handling
- Server room access control
- Monitoring system event request - Providing monitoring video playback and extraction etc.
- Air condition and UPS routine maintenance in server room, coordinating with and monitoring the vendor to technical support and maintain
- Wireless network fault handling, the quality test of wireless network, whether having blind spots, delay, switch, etc.)
- Dedicated network line fault handling, dedicated network warning, tracking and detecting (on-off, delay, switch etc. ), assisting in testing and repairing network line fault
- Fault handling and maintenance of Access Control System, Monitoring System, Attendance System

- Bachelor degree in computer science or communication engineering or other engineering field.
- Junior level 1-2years or senior level with 3+years working experience as IT User Support
- Fluent English and Chinese

For more details contact: sales(at)manningglobal com
Quoting reference: DE_MGMH_CNITHS-9042
Or call Minghui Han on: