Genesys System Engineer (m/w) in Köln

Beschreibung

Tätigkeitenbeschreibung
Für unseren Kunden in Köln suchen wir ab sofort einen Genesys Spezialist (m/w) für die Dauer von ca. 6 Monaten + Option auf Verlängerung.

Anforderungen:
We are looking for a specialist for the call center / contact center software and infrastructure of Genesys. (Telecommunication Infrastructure)

Primary Tasks and responsibilities:
- Operational & maintenance Support Genesys Infrastructure
- Incident, Problem and Change
- Supporting Contact Center projects
- Consult Customer concerning new solutions

Technical requirements:
- Independent in configuration of Genesys Framework
- Independently in- and outbound routing configuration
- Monitoring (CC-Puls) and Reporting (Infomart)
- Good basic knowledge of Alcatel VoIP technology