Beschreibung
Hello All,Greetings from Infoplus Technologies GmbH!!
We have below requirement with our client. If it interests you, please send me your updated resume, salary/daily rate expectations along with availability details.
Role- Deskside Support
Location- Freiburg, Germany
Hiring Mode- Contractual or 1 year Fixed Term Contract
Language- German and English
Salary/Daily Rate- As per market
Who are we looking for?
Candidates with both Deskside and Server support background with knowledge and experience of managing Vendors and third party contracts. Should be able to do Knowledge Transfer for the same.
Technical Skills:
• Server/ Client Operating System, Registry editing, Remote desktop troubleshooting. Escalated complex incidents / requests, MDM, BYOD, Inventory Management, Asset Tracking, IMACD, Desk Side Support, Printer setup, Thin client setup, Remedial Maintenance – HW B/F, Reimage, Hands and Eye Support
• Strong Asset Management skills
• All desktop Applications MS Office, Outlook, Internet Explorer, AntiVirus, Encryption software, etc
• Level 2 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
• Hand& Feet support for Data Center like Rack mounting, cabling, power supply. L1.5 troubleshooting of network/voice equipment’s, troubleshooting Print/DHCP issues and basic knowledge on Citrix & Avaya Infrastructure
• Backup Tape Rotation/Management
PP Process Skills:
• Manage and co-ordinate with third party contractors and Vendors for server support
• Asset Management
• Use of Ticketing tool
• Queue Management
• Knowledgebase
• Email Etiquette
Be Behavioural skills
• Effective Business Communication
• Effective spoken and written Germany and English language skills
• Attitude to feedback/willing to learn
• Positive attitude to change
• Team Player
Qualification:
• Any Graduate or pursuing last year of Graduation
What‘s in for you?
• We promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
• You get an open and transparent culture along with freedom to experimentation and innovation
About the practice/ Project:
• Leading Medical Systems Company. Service Desk scope (L1 and L1.5)
Who are client is ?
Our client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
Kind Regards/Mit freundlichen Grüßen
Kanika Sablok
Infoplus Technologies GmbH
14th Floor, Tower 185
Friedrich-Ebert-Anlage 35-37
60327 Frankfurt am Main
Germany
Tel number:
Mob number:
Email:
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