Beschreibung
Job Title: Deskside Engineer - German Speaking Mandate
Start Date: 1-2 weeks
Location: Anywhere in UK
Duration: 6-12 months
Skill set:
- Minimum 6 years hands on experience as deskside/Onsite support/local IT engineer
- Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
- Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
- Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint etc.)
- Strong desktop support knowledge including hardware, software, and networking concepts
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
- Basic understanding of Audio/Video equipment and conference room setup
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
- Troubleshoot and assist end users with mobile device setup, activations and performance issues.
- Handheld - Blackberry, Android & IOS support knowledge
- Strong Customer service skills
- Strong written and verbal communication skills
- Good Understanding of ITIL processes
- Hand on Experience on ITSM tools like Service Now
Mandatory Certification
- A+ Certified or Equivalent Certified
- CCNA - Cisco Certified Network Associate
- A+ CompTIA
- MCTS Microsoft Certified Technology Specialist
Language: German Skills are Mandate