Beschreibung
Desktop Support Technician (German speaker)
Desktop Support Technician (German speaker) urgently required for interesting contract in Munich, Germany
6 month rolling contract based in Munich, Germany
The Desktop Support Technician (German speaker ) will be Responsible for the following:
. maintenance of company end-user equipment and services.
. Support a diverse group of energetic users with varying levels of technical expertise and requirements
. Provide remote support to end-users
. Maintain Windows Desktops, focusing on functionality, end user experience, and efficient problem resolution
. Install & troubleshoot end user equipment including:
o Installed software & Insurance applications
o Mobile devices(Blackberry's,IOS devices)
o Desk phones
. Document and perform knowledge transfer of service desk tasks
. Perform tasks related to onboarding and termination including account creation and access authorization based on provided policies
. Manage and monitor the IT Service Desk ticket queue
. Collect comprehensive data about end-user issues in order to fully assess the current state before escalating to senior engineers
. Perform hardware and software upgrades
. Maintain an accurate inventory of all hardware and software
. Work occasional evenings or weekends as needed
. Manage moves, adds, and changes within the telephony system
. Interface with IT hardware and software vendors to facilitate repairs, upgrades, and procurement
. Perform other IT related tasks as they arise
The Desktop Support Technician (German speaker ) will ideally have the following skills and expertise:
. Microsoft end-user technologies including:
o Windows 7 64 bit Operating System
o Microsoft Office Suite 2010
. Hardware/Software and Remote Support including:
. End-user technologies including:
o Lotus Notes and Outlook Email Client
o Encryption Tools Like Sophos
o Deployment Tools like SCCM
o Antivirus Management Tools like SEP client
o Ticketing Tools like Remedy or Service-now
Apply now for immediate interviews!
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