Beschreibung
Wir von der emagine GmbH, suchen für unseren Kunden einen Senior Windows/Linux AdministratorAufgabenstellung:
Analysis of ticket Information
Capture - complete Information
Review / correct severity / scope
Check if additional Information is needed from the customer
Ask customer to complete required Information
Check if larger customer base is affected
Prepare Basis Information for customer communication and send to Service Desk Manager
Check if solution is known or troubleshoot possible solution
Prepare solution Information to customer
Prepare solution in FAQ database
Get signature from service owner for FAQ entry
If solution is unknown assign ticket to Level 3
Monitoring
Netzwerk, Betriebssystem, Anwendungs- Design, Trace, troubleshooting
Your Skills:
Deep Knowledge as an Windows/Linux Administrator in
Network, Operatingsystem, Trace, Troubleshooting Environment
Used technologies / Eingesetzte Technologien (Auszug)
AD, AD DNS, AD Domain Services,
Antivirus McAfee (Engine is used on Servers & Clients); Antivirus Trendmicro;
Backup: Veeam Backup & Replication Console or Power-Shell Extension, Veeam B&R Restore Explorer, Veeam B&R ENT Manager
Confluence, Jira
MySQL/MariaDB, Oracle, MSSQL
Datacenter
E-Mail Exchange Management Console
Fileservices FTP, SFTP
Firewall Checkpoint
Forefront TMG
Internet / WAN Internet Domain Management
Monitoring Nagios
OTRS
Telefony Alcatel
Video Conferencing Cisco ACS
VMWare
VPN Open VPN
CGM.COM
OS MS Server 2008, 2012R2
RED HAT, SUSE Enterprise, Debian, Ubuntu
Bei Interesse freuen wir uns auf Ihr aktuelles Profil im Word-Format (bitte kein PDF). Reference :J Duration :4 Monate mit Option zur Verlängerung Location : Koblenz Languages : Deutsch/Englisch emagine GmbH Thiele, Sarah T : F :