Beschreibung
Primary Tasks and responsibilities:• Make GAP analysis between requirements / expectations and our internal capabilities
• Estimate the effort for filling the GAPs with the internal involved technical departments and / or
• Consulting and develop alternatives to close the GAPs
• The service offers are presented to our customers with the aim of finding and coordinating/consulting a common solution
• Consulting for implementation of the agreed solutions with the responsible technical departments
• Consulting and develop project specific Operational Models based on the available frameworks
• Present and coordinate the Operational Model internally and with our customers
• Handover the Services into BAU
• Consulting and support Partnership Office in developing Service Level Agreements (SLAs)
• Maintain the product catalog
Non-technical requirements
• Good communication capabilities (presentation; moderation)
• Analytic skill
Methodology / Rertification / Requirements
• ITIL certified
• Experiences in the preparation and evaluation of operating manuals and run model documents
• Many years of experience in service provision of infrastructure services
• Definition and agreement of responsibilities by using the RACI matrix
• Optimization and structuring of service catalogs with regard to the structure and orchestration of the services / products depicted therein
• Hands-on mentality, pragmatism and communication skills
• Absolutely confident appearance and suitable for company and customer groups
Language Requirements
• Local language German for Germany + English fluent . Very good skills in English (word and writing) are mandatory