Beschreibung
We are currently looking for motivated and experienced Service Desk Project Manager to join our team and participate on global customers projects. Experience in Service Desk Consolidation is welcome, pharma and chemical industry background is an advantage. These positions are located in Basel with Travelling to customer locations.Tasks & Accountabilities:
- Manager high-level, complex Service Desk projects ensuring conformance of the program effort to the strategies and providing overall leadership and management for the project effort.
- Plan and organize projects, establish project governance models and staffing profiles.
- Build sustained partnership with business to ensure 100% alignment of wave, country and service delivery solutions with business needs.
- Directly manage projects from start-up to completion. Ensure flawless execution on time, on budget, on quality and above customer expectations.
- Identify stakeholders and effectively drive change into the organization. Ensure all Stakeholders are on board.
- Scoping and planning the project, including developing project strategy
- Ensure that the program stakeholders are fully on board and informed of progress incl. quality reviews risks
- Set and control project milestones, plan implementation strategy and monitor main program using standard processes
- Maintain an adequate documentation of all requirements and objectives from Scope and Vision to final project documentation
Requirements:
- At least several years of experience in Project Management with a proven track record of leading IT Service Desk or Help Desk projects (pharma and chemical industry background is an advantage)
- Very strong communication and persuasion skills
- Experience from international companies and enterprise environment with ability to lead global, multicultural, multifunctional teams
- Relevant expertise in running medium to large scale IT projects – ideally IT Service Desk projects
- Formal Project Management accreditation preferred (PRINCE 2, PMP, CAPM, ICE etc.)
- Experience with service development/management frameworks such as ITIL or COBIT.
- Demonstrable leadership skills within a global matrix organization
- Experience with project management and analyst methodologies and best practices
- Excellent communication skills, strong analytical skills
- Broad knowledge of MS Project, and the MS Office Suite
- Excellent command of spoken and written English, German is a plus
We look forward to reviving your completed applications: https://dploy.recruiterbox.com/jobs/fk0f8cs