Beschreibung
An exciting opportunity for a Service Desk Analyst to join a busy and large financial services organisation.
Based in ourmodern offices in Frankfurt, the successful candidate will have responsibility of ensuring smooth operations of user and system hardware and software used by the team, execute changes and improvement, ensure that maintenance, improvements and actions do not affect the business negatively.
Areas of Responsibility:
- 1st and 2nd line support - troubleshoot desktops and Servers for any hardware and software issues, troubleshoot network issues, troubleshoot user equipment such as iPhones, laptops, tablets.
- Take ownership of faults and managing them in a logical and methodical manner, and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Escalate all unresolved cases to 3rd line support and to suppliers and vendors.
- Support the in-house CRM software.
- Contribute to infrastructure upgrades - new software rollout, hardware refresh, and network equipment upgrade.
- VDI exposure,
- Active Directory, Windows 10/7
- Citrix XenApp/Xen Desktop
- Exposure to IGEL.
- Ideally ITIL background.
- Logic skills in 1st/2nd Line escalation.
Interpersonal
- Excellent verbal and written communication skills.
- Good problem solving and design skills
- Able to work under pressure and to tight deadlines
- Accuracy & attention to detail
- Professional, well presented
- Establishes effective working relationships at all levels
For more information please send through your CV to James