Beschreibung
Deskside Support
Deskside Support. One of my clients is urgently looking for a German Deskside Support for a 6 month contract in Hanau, Germany.
Desired Competencies (Technical/Behavioral Competency)
Must-Have
- Understanding of IT infrastructure
- Ability to understand basic network infrastructure
- Good understanding of Microsoft Windows OS family
- Ability to troubleshoot desktop, laptops, printers, WiFi and Audio Visual devices
- Knowledge of image deployment on desktop and laptops
- Experience of working on application deployment tools such as SCCM/Altiris
- Basic understanding of desktop and laptop configuration
- Basic understanding of network devices like Cisco switch and Routers
- Understanding of VPN setup
- Experience of working with different vendors
- Knowledge of MS Office and other standard software
- Proficiency in German language
- Good-to-Have
- Microsoft certifications
- DELL/HP Hardware
- Scripting knowledge
- ITIL processes and framework knowledge
Responsibility of/Expectations from the Role
- Responsibilities include conducting of a smooth transition of services from current incumbent to TCS including Knowledge Transfer and creating Knowledge Articles for support.
- Upon successful completion of transition, responsible and accountable for supporting, maintaining and upgrading IT infrastructure and devices including but not limited to desktops, laptops, printers, Audio & Visual equipment in customer's office premises.
Apply now for immediate interviews!