Beschreibung
Wir suchen aktuell projektbezogen für einen unserer Kunden am Standort Ratingen zum nächstmöglichen Zeitpunkt eine(n)IT- Supporter (w/m) mit Fokus SCCM
Purpose:
- Local IT Deskside Support Team reporting to Regional IT Manager
Scope of Work:
- Manage allocated calls from the Service Desk tool (ITSM/ServiceNow) through to completion, updating as required
- Deploy, imaging via SCCM software, replace and maintain the HP/DELL leased PC environment.
- Liaise with third-party support and PC equipment vendors. Report on any third party failure to deliver service.
- Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Support additional IT Teams (server/network) with basic skills on site if required.
- Respond to and resolve Antivirus reports of infected clients.
- Understand and apply best practices and standards defined by the IT Infrastructure management team.
- Focus on customer service excellence, provide a professional business-focused approach to the support role.
- Liaise with regional deskside team members in Europe when needed for problem solving.
- Ability to work unsupervised in fast paced, stressful environment in a responsible manner.
- Excellent communication and organizational skills both verbal and written English and native.
Start: ASAP
Dauer: 6 Monate mit Option auf Verlängerung
Standort: Ratingen
Wir freuen uns auf Ihre Bewerbung!