ITSM Service Design Expert/ITIL

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Beschreibung

ITSM Service Design Expert/ITIL

About us:
ITech Consult AG is a certified ISO Swiss company with offices also located in Germany, Great Britain and Ireland. ITech Consult is specialised in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.

Reference No.: 916829NC
Role: ITSM Service Design Expert/ITIL
Location: Munich, Germany
Workload: 100%
Start Date: ASAP
Duration: 12 months+

Job Description:
Summary The customer provides its internal clients the possibility to order IT Service via a IT Service Management Platform. Continuously there are onboardings of new IT Services onto the platform. Every IT Service Owner needs to define its service in Service Design Workshop.This is based on ITIL Books and uses the Design Thinking practice.

Responsibilities:
-Create Service Charter using the Design Thinking Toolbox
-Delivering Workshop: Value Proposition Workshop, Customer Journey Workshop, Prototyping Workshop; consolidate the outcomes of the workshops
-Create the data structure of the new service in the Service Management Database (FNT Service Planet)
-Input of the data of the new service into the Service Management Database (SMDB)
-Test the onboarded service and bring it into production
-Document the outcomes of the work and provide status reports

Required Skills:
-3-5+ experience in IT Service Design
-Knowledge in ITIL
-Knowledge and experience in Design Thinking good verbal skills
-knowledge and experience in doing workshops with customs
-Knowledge and experience in FNT Service Planet or identical Service Management Databases is a plus
-Have the ability to understand customer business needs and support with IT systems

Languages:
-German Fluent
-English Fluent

Should you find yourself suitable for this position then send your complete dossier using this link in the advert.

Even if this position doesn't suit your profile we recommend that you send us your CV and share with us what you are exactly looking for.

Call us and discover the quality of our services for yourself. We are more than happy to meet with you for an individual consultation. Do not hesitate to contact us for further enquires or jobs.

Start
ab sofort
Dauer
12 months+
(Verlängerung möglich)
Von
ITech Consult
Eingestellt
13.10.2017
Projekt-ID:
1433511
Vertragsart
Freiberuflich
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