German Speaking Desktop Support Engineer

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
3 years
Von:
Global Technology Solutions Ltd
Ort:
Baden-Württemberg
Eingestellt:
01.09.2017
Land:
flag_no Deutschland
Projekt-ID:
1409320

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A fantastic opportunity has arisen for a German speaking Desktop Support Engineer to join well established blue chip organisation based at their prestigious client sites in Bad Schonborn in Germany in between Stuttgart and Frankfurt

As a German speaking desktop Support Engineer you will:

* Deploy and manage desktop and laptop hardware
* Assist deployment of specific application/software on desktops and laptops where remote team is unable to deploy software via remote control.
* Provide Level 2 support for in-scope Software as coordinated through the Help Desk
* Provide desktop/laptop Break/Fix and Level 2 support for hardware as coordinated through the Help Desk
* Provide Incident determination, Root Cause Analysis and Resolution
* Perform hardware IMACs and re-installations in accordance with the specific Service Request, procedures and other application policies (eg, security policies)
* Update all Cross-Functional management tools (eg, asset management database) with required data and Close an IMAC Service Request
* Provide basic End-User or technical staff orientation as needed when installing a new desktop/laptop Coordinate with Help Desk and all other necessary Provider, Third-Party and TEREX's support organizations to manage all IMAC Service Requests to Resolution and Closure
* Develop and document in the Standards and Procedures Manual On-Site
* Follow on-site technical support related policies and procedures
* Maintain the appropriate equipment sparing requirements and spares inventory levels at Campus locations to meet Service Level Requirements for On-Site Technical Support
* Coordinate with the Help Desk and all other necessary Provider, Third-Party and our clients support organizations to manage all On-Site Technical Support requests to Resolution and Closure
* Coordinate with End-User or other site staff to schedule On-Site Technical Support visit in response to an escalated Incident or Service Request
* Dispatch appropriate Level 2 or Level 3 technician(s) in response to an escalated Incident or Service Request
* Troubleshoot, diagnose and Resolve Incidents for clients or other client area related devices, including removing and/or repairing physically broken or inoperable clients or other client area related devices. Conduct appropriate tests of repaired client or other client area related device to ensure it is operating appropriately
* Obtain End-User acknowledgment for completion of Service Request

So if you are an German speaking desktop Support Engineer looking for your next exciting contract please apply now!

Contract length is 3 years.