IT Incident and Problem Specialist – 8 months full-time in Munich – to start ASAP

Vertragsart:
Vor Ort
Start:
ab sofort
Dauer:
8 Monate (Verlängerung möglich)
Ort:
München
Eingestellt:
28.08.2017
Land:
flag_no Deutschland
Projekt-ID:
1406711

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.
For our key client in Munich, Germany, we are looking for an IT Incident and Problem Specialist.

Desired key skills:
• Very good IT Infrastructure knowledge
• Good understanding of ITIL and its related processes, particularly Incident & Problem Management
• Nice to have: ITIL Certification
• English – mandatory, German – nice to have

Selected tasks:
• Provide regular incident bulletins to IT support staff concerning open incidents and service requests
• Develop, co-ordinate and promote incident management activities across the whole of IT
• Provide expert advice to all support staff in the resolution of Incidents, including negotiation with customers and service teams in order to resolve issues which may delay resolution
• Work with all stakeholders to identify root causes

Project overview:
• Start: ASAP, latest in October
• Duration: 8 months
• Workload: 5 days per week on-site
• Location: Munich, Germany
• Language: English

Interview slots with our client can be arranged on short notice.
If you are interested in finding out more or can recommend a colleague please don’t hesitate to get in touch.