Beschreibung
Proteus Europe is searching for a German speaking Service Desk Agent to join a prestigious client located in Frankfurt, Germany. This is a contract role with a duration of 6 months. Extension may also be possible.Our Client :-
Are a globally respected consultancy company who operate at the highest levels of service and successful delivery. They have a track record for delivering projects on time with customer satisfaction as their first priority. They set high standards and as such working with them also reflects on your high standards of service and programming ability.
Your New role :-
You will be working onsite at the customer location in Frankfurt, Germany for the first 2 months, after that you will relocate to Hungary for the next 4 months.
- Provide essential support to Customers PC users, including software and hardware related issues.
- Learn and implement new technologies, tools, processes and policies
- Provide training to other staff members as required.
- Document new technical solutions in knowledge base
- Document and share best practices and with other colleagues
General
- Ensure high level of customer satisfaction
- Understand quality requirements and aspects of the account and work according to those regulations
- Learn and adhere to TCS and customers policies and procedures
- Other tasks that are related to the position and are assigned by the Project Manager including working in any other language(s) spoken at the required level
Other tasks, responsibilities:
Person filling the position shall perform any other task given by her/his supervisor, which belongs to this position by its nature or her/his experience or education meets the requirements to perform.
- Assist users over the telephone, through e-mail/voice mail and over web interface.
- Diagnose and solve software and hardware problems by giving step-by-step instructions.
- Provide advanced support to Customers PC using remote control tool.
- Escalate unsolved calls to the appropriate IT team, Network/Server Support team, Application Support team or other Support teams.
- Log all calls in the Helpdesk tracking database/Service Management tool.
- Instruct users on usage of application systems.
Your Skills and experience :-
Essential Skills :-
- Strong Helpdesk experience
- German
- Application Support
- PC Support
- Network Support
Proteus Europe operates in partnership with our candidates by building strong and lasting
relationships at all levels.
If you apply for this role, we will:
- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the
process.
If you are looking for a new role, but this role isn't quite right for you, please contact us in
confidence for a discussion about how we can help you.