Beschreibung
TECHNICAL CONSULTANT JOB DESCRIPTIONS
Senior Consultant Job Description
Common Responsibilities:
As Consultant but in addition
- Performs analysis and diagnosis of highly complex networking problems.
- Performs analysis of highly complex network designs.
- Builds simulated networks in test labs to resolve highly complex problems and compatibility issues.
- Introduces new ways of working
- Demonstration of Cisco products and solutions to customers.
- Ability to sell/present to customers the value of Advanced Services
- Collaborates proactively with other NCE's to ensure optimal use of resources to meet customer needs.
- Contribute to customers knowledge through the delivery of Knowledge Transfer Sessions
The Senior Consultant may perform any of the following components of the role breakdown depending on specific engagements:
Transactional Projects
Project Consulting role:
- Generates standard project documentation including detailed test plan for highly complex networks.
- Generates network configurations from Low Level Design for highly complex networks.
- Supports pre-sales activity for highly complex networks.
- Plans and executes highly complex Network Upgrade and Network Migration activity.
- Leads network design workshop.
Proactive Service & Support:
- Works extensively with clients, Account Team and Cisco resources on developing a strategy and the deployment of most complex services and required Network Support Systems
- Assists customer with deployment and strategy of highly complex tools and related Network Management Systems
- Leads design workshop
Reactive Service & Support:
- Assures that the most complex customer network problems across a broad range of technologies are properly and quickly resolved.
- Acts as a focal point for most complex network problem resolution
Advanced Services Technology Specialization Teams:
- Provides training to other NCE's as well as Real Time escalation response for support issues.
- Owns responsibility for driving regional Advanced Services projects.
- Provide mentoring and coaching for junior NCE's to develop future technical resources
- Excellent understanding of own Customer's business goals and objectives.
- Be recognized as SME for the development and delivery of Knowledge Transfer sessions
Required Skills
In addition to Consultant
- Expert level internetworking troubleshooting in a large-scale network environment.
- Undertake support as designated Advanced Services Consultant for large-scale networks. Must possess strong technical account management skills. Minimum 1 year of experience in high-level support.
- Large-scale network design skills.
- Active participant in virtual technology teams within Advanced Services.
- In-depth knowledge of network management, network availability & capacity planning.
- Expert level knowledge in (2) of the following and strong knowledge in all other areas of: IP internetworking, LAN Switching, ATM & Voice technologies, IP Telephony, SAN, CDN, Optical, Wireless, IPCC. WAN protocols (Frame Relay, ISDN). IP Routing protocols (IGRP, OSPF, EIGRP, BGP).
- Expert level internetworking troubleshooting in a large-scale network environment.
- Undertake support as designated Advanced Services engineer for large-scale networks. Must possess strong technical account management skills. Minimum 1 year of experience in Advanced Services or high-level support.
- Large-scale network design skills.
- Active participant in virtual technology teams in Advanced Services.
- In-depth knowledge of network management, network availability & capacity planning.
- Very Strong Consulting and communication skills
- Professional level CCDP or CCNP and CCIE written
Preferred Skills
- CCIE lab strongly preferred
- Expert knowledge of at least one technology and aiming for expertise in at least one other technology
- Some experience in a leadership role
Experience
- Typically requires BS, CS, or University degree equivalent plus 5-8 years experience in network Consulting or telecommunications support environment. Advanced degree is also preferred.
Type and Size of Projects
- Leads and works on projects that are strategic, of high visibility, and involve highly complex emerging technologies and solutions integration. Is size a determinant
- Represents Advanced Services in providing leadership and direction on solutions that maximize the business benefits to the customer
Accountability
- Accountable to highest levels of senior management to ensure project commitments and Advanced Services deliverables are met. Recommends and initiates projects to benefit customers and Advanced Services wide objectives.
Interface & Communication
As Consultant but in addition
- Leads others in a team environment to achieve common goals. Provides technical leadership to customers & internal resources.
- Shapes the opinions of key stakeholders (customers, vendors, business partners).
- Resolves problems that have been escalated to the highest level for mission critical implementations.
- Focuses organizations on doing what is best for the customer
- Participates as special beta testers, works with BUs, member of v-technical teams, etc.
Problem Solving
- Solves complex, cross-functional issues that cross many technologies. Can apply good analytic process to any issue to help bring to resolution.
Core competencies
As Consultant but in addition
- Strong understanding of all chosen current technologies and good understanding of emerging technologies. Focus on technology and how to use it.
- Proven technical project management skills.
- Strong technical presentation skills to all levels, especially to Cisco and customer senior management.
- Leadership and mentoring skills.
- Ability to influence at senior levels in Cisco and within customer organizations.