Beschreibung
PRIMARY REQUIREMENTS:
A COSMIC TOP SECRET security clearance is mandatory for this position
PRINCIPAL DUTIES
. Applying standard operating procedures to ensure efficient operation, administration, maintenance (both in-house and outsourced) of assigned IT/CIS systems.
. Applying standard operating procedures to provide 2nd level user support for our clients assigned networks, Internet, System Software, data safety, support facilities for software and data maintenance, and other assigned special purpose IT/CIS systems;
. Executing essential operational support to all our clients' organisations, including, when needed, provision of support for contingency operations on a 24 hours a day, seven days a week basis, for an extended timeframe;
. Applying skills and techniques required to conduct advanced and in-depth troubleshooting of Back Office IT/CIS infrastructure;
. Executing and/or supporting at our clients level, IT/CIS trial installations, installation compatibility testing, software conflict identification testing and mitigation, in-house and outsourced technical support and maintenance (repair, replacement, upgrades) for assigned IT/CIS Systems;
. Applying standard operating procedures for user account administration, system software and data configuration management, quality assurance of the technical system (product) and for maintenance of (in-house and outsourced) support processes and their technical documentation;
. Executing and/or supporting installation services for IT/CIS system software and data (ie operating system software, compilers, database system software etc.) and for IT/CIS service application software and data on Servers;
. Executing and/or supporting installation services for IT/CIS system hardware, software and data (ie operating system software, compilers, database system software) on server platforms;
. Applying standard operating procedures to ensure all IT/CIS Systems comply with local and NATO security policies;
. Applying configuration management policies and procedures (ie user and system administration, licence monitoring, product version identification and control, etc.) on both server and related client platforms;
. Executing routine and contingency support for IT/CIS system installation and maintenance efforts at MOB, at FOBs/FOl, and at other deployed locations;
. Taking part in IT/CIS flight or provides support for Operations and Exercise, Audits, Inspections and Technical Support Visits (TSVs) to the FOBs/FOl and other deployed location;
. Ensuring documentation of our clients assigned IT/CIS systems and networks are kept up to date.
REQUIREMENTS
1. Professional/Experience
Management and operation of IT infrastructure (typically hardware, software and communications) and resources required to plan for, develop, deliver and support properly engineered IT services and products to meet needs of a business. Includes preparation for new or changed services, management of change process and maintenance of regulatory, legal and professional standards, management of performance of systems and services in relation to their contribution to business performance and management of bought-in services including, for example, public network, virtual private network and outsourced services.
Primary Skill Level:
Apply: Carries out agreed operational procedures. Contributes to implementation of maintenance and installation work. Identifies operational problems and contributes to their resolution.
Specialisations:
. General knowledge of E-3A Component communications systems and programs, specifically dealing with Integrated Command and Control (ICC) and Allied Information Flow System (AIFS), and how to administer and troubleshoot each platform.
. Previous NATO assignments
. Experience working in an international/military environment
. Recent experience LAN/WAN networks architectures
. Recent experience in system administration in both Windows and UNIX - LAN/WAN networks
. Experience in providing configuration control of software and data in Client Server environments
. Experience with system administration for storage area networks, virtualized environments, and/or enterprise server machines
2. Education/Training
Secondary education and advanced vocational training in IT/CIS related fields coupled with at least 2 years related professional experience in the field of IT/CIS as a system technician/administrator or helpdesk technician. Completion of advanced IT/CIS system engineering training.
Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 3 years function related experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 5 years post related experience.
3. Language
English