Beschreibung
Desktop Support - Disclosure Scotland - Windows - Frankfurt - £250 per day
A leading professional services company is seeking a Desktop Support Analyst who is able to provide an excellent level of customer service and provide support via email, phone and face to face.
The role:
This position provides technical and operational support with to all users across including home and travelling users Providing advice and guidance to end users on IT issues Trouble-shooting of desktop equipment and software Service Request fulfilment Mailbox Management: logging updating and resolving incidents and requests.
Ensuring that all calls are resolved or escalated promptly and effectively, working within SLA targets.
Remotely controlling and administering desktop systems Working within the team to ensure all calls are responded to within agreed SLAs. Ensuring calls are completed to the satisfaction of the end user. Ensuring calls are prioritised and dealt with in line Incident Management processes
Skills required:
- All candidates must have a current Disclosure Scotland - current Experience of working within an ITIL environment
- Expert level in MS Word or MS Excel Microsoft Application knowledge MS Office 2003, 2007, 2010)
- Mid-level Hardware Skills (ie Upgrade Ram, replace Hard Disk, Troubleshoot and resolve user incidents on desk visits, etc)
- Blackberry, Apple and Android device configuration
- Understanding of Outlook Exchange email systems
- Previous deskside experience highly desirable
- Good use of the English language both written and verbal