Complaint Analyst in the Medical Sector in Munich (m/f)

Beschreibung

Exciting projects, attractive entry-level career opportunities and challenging roles - that’s what you can expect with toptecs. As a globally operating engineering services provider, we support clients in the fields of automotive engineering, mechanical and plant engineering, electrical engineering, energy and power plant development, and telecommunications. In us, you have a professional partner who can offer you interesting opportunities and long-term prospects to further your career.

Task description
• Responsible for Complaint Investigations for all WITS products
• Analyzes clinical data, performs testing on filed complaints that may include customer returns
• Contacts customers as needed
• Generates and prepares quality data reports
• Ensures potential reportable events are submitted to site regulatory agency reporting
• Performs assignable cause investigations to identify potential failure modes and failure mechanisms
• Investigates and follows up on analysis of complaint trend reports
• SME for Complaint Management within WITS organization
• Accountable for compliance with Risk Management requirements within CF handling process
• Cooperating on Quality projects in WITS

Job specification
• Bachelor´s degree in Science field with 3 years of relevant experience required
• Knowledge of Medical Devices (IVD´s). Excellent systems knowledge (instrument hardware as well as SW) is highly desired
• Ability to quickly establish credibility and trustworthiness with key stakeholders
• Excellent writing and organizational skills
• Good computer skills to include Microsoft applications such as Word, Outlook and Excel
• Work may be independent/flexible, so an ability to manage time and productivity to meet department metrics and a high level of personal integrity is required
• Medical Technology/clinical laboratory background preferred
• Experience in Complaint Investigation or Post Market Surveillance/QA preferred

Apply
Are you interested in this offering? Please send us your application for the Job-ID to Frau Dorothee Pegler

Referenznummer:

Kontaktperson: Dorothee Pegler


top itservices AG

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Web: http://www.top-itservices.com/