Beschreibung
Sehr geehrte Damen und Herren,aktuell bin ich für unseren Kunden auf der Suche nach externer Projektunterstützung in folgendem Umfeld: Operations Manager (m/f)
Start: April 2017
Dauer: 4 Monate
Your Tasks:
- global responsibility for all Services of the Cluster
- ensure that agreed levels of service/resources committed are provided to the business
- track the Service line performance (KPI, Quality) and direct SLRs for course correction
- responsible for Cluster reporting
- manage service issues identified and/or escalated through ongoing tracking
- steering of Service Line Responsible (SLR)
- sharing of the change in process to SLRs
- maintenance of SoW, ensuring to implement the standards as designed in the contract
- Pre-Approval of Cluster invoices
- prepare management reports
- track and ensure that CO / resources effort are invoiced correctly
- recommend process / optimization on continuous improvement measures
- support Transition team to ensure smooth handover to the operational team
Your Knowledge:
- knowledge in ITIL (ITIL practitioner) and application life cycle management
- experienced in handling multicultural / multilingual teams across globe
- Bilingual (German and English)
- good negotiation skills
Sollten Sie uns hierbei unterstützen können, würden wir uns über die Zusendung
Ihres aktuellsten CV's mit Angaben zu Ihrem Stundensatz und Ihrer Verfügbarkeit sehr freuen.
Freundliche Grüße aus Heidelberg
Nina Greenberg
Teamlead Delivery
Telefon:
Email: