Beschreibung
IT Enterprise Project ManagerManning Global’s Client is the world's largest telecommunication vendor, serving one third of the world's population in 170 countries. Dedicated to innovation and continuously pushing the boundaries of ICT, they are developing networks, solutions and devices to connect systems, businesses, cities, societies and people around the globe. We are currently recruiting for an IT Enterprise Project Manager to join their business in Bavaria Germany.
Position Title: IT Enterprise Project Manager
Position Type: Contract
Start Date: April 2017
Location: Munich, Germany
Contact: Nikolina Dobranic |
Main Responsibilities:
- The PM is an important role that sits in the between the different Enterprise delivery capabilities, partners and the customers. Your scope will cover services and capabilities to bring together a single view of the IT services.
- You have end-to-end accountability for project management for a customer across regional boundaries. This includes meeting with customer about project plan, Run Contractual SLA, Availability SLAs, Problem ITR (issues to resolve) and meeting with partner about alliance building and strategy partnership negotiation.
- You will recommend alternatives for improvements to processes and services to enable the account to be green and stay green whilst demonstrating the innovation Huawei brings to for our customers.
- You will need to be prepared to travel to meet with the clients and Partners, as well as work virtually using Huawei collaboration tools from your home location.
- Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.
- Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
- Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.
- Typically advises or sets direction for:
- Group(s) of industry customers with similar needs especially manufacture industry and financial customers
- Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.
- Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.
- Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/company Information Technology infrastructure needs.
- May lead or participate in a Change Advisory Board.
- Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
- Solution Design: Apply company solutions to meet highly complex customer and/or trade/company IT infrastructure needs.
- Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
Qualifications:
- Prior experience with international (global) customers with world-wide operations.
- Customer centric point of view with excellent customer-facing skills
- Demonstrate ability to manage customer accounts at both the management and technical level; excellent written and verbal communication skills.
- Ability to show creativity and a different way of thinking will be essential.
- Must welcome challenges and can do style.
- Must be self motivated and capable of working under own initiative.
- Good oral and written communication and interpersonal skills.
- Fluent German and English language are must;
- Experience with DPDHL ITS department is preferred
- Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- May hold intermediate-level certification(s) in work field. Typically 10+ years of relevant experience
Please submit your CV to: sales(at)manningglobal com
Quoting reference: MGND-8047
Or call Nikolina on: