Beschreibung
A Swiss Private Bank is looking for a Supporter/System Engineer in the Delivery Environment Management (DEM) Team.Workload 100%
Workplace Zurich
Start Date asap
End Date 31.12.2017
Reference Number 3820
Tasks
Operations & Coordination:
• Perform daily service operation checks for the end of day processes, system and applications checks and communicate the status on the DEM SharePoint portal.
• Coordinate (and run) all job actions on the system test environment.
• Provide regular and timely updates on system test and education environment issues.
• Publish information about current and upcoming test or training limitations on the DEM SharePoint portal.
• Perform various operations tasks for the system test and education environment.
• Coordinate the resolution of environment issues.
• Manage test environment reservations and capacity.
• Plan and coordinate data refreshes or restoring of data.
• Coordinate the maintenance tests for the test and education environments.
• Support the projects at test data management and test case execution planning & configuration.
• Coordinate access and profiles for all users on the system test and education environments.
• Coordinate with other IT services (e.g. with other locations in Europe/Asia) to setup and run international test activities.
Additional Tasks:
• Onboard applications to deliver a more effective E2E service.
• Work with Release-, Configuration- & Test-Management to judge the impact of changes that are being deployed into the system test environment.
• Ensure the DEM system test and education environment documentation is updated and that process, procedures and handbooks are reviewed and updated regularly.
• Educate DEM clients about DEM services, processes and toolsets.
Technical & Conceptual:
• Identify improvements and support the line heads to improve the processes from and to DEM.
Requirements
• 3 to 5 years of experience in test environment coordination.
• Deep and broad knowledge around operations of heterogeneous IT environments (zOS, UNIX, Windows, UC4).
• Understanding of financial services (banking).
• Understanding of Project Management methodologies is a plus.
• Experience in issue management is a plus.
• ITIL v3 Foundation Certification (preferably ITIL Service Transition) is a plus.
Soft Skills
• Strong communication skills. Used to communicate with various stakeholders.
• Flexibility and self-motivated in stressful situations.
• Autonomous and efficient working approach. Structured and accurate task handling approach.
• Analytical and conceptual skills. Process oriented mind set.
• Fluent in English and German, written and spoken.
Michael Wirz
Junior Business Consultant