Desktop Support Engineer - End User Computing

Hamburg  ‐ Vor Ort
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Beschreibung

Stellenbeschreibung:
Desktop Support Engineering - VCP Desktopâ?¢Identifying, diagnosing, and resolving the level one issues in computer hardware and software in a mainframe systems such as laptops and PCsâ?¢Software portfolio management and product life cycle managementâ?¢Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptopsâ?¢Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.â?¢Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. â?¢Responsibilities of an end user support include providing professional support to the customers and computer users, detecting flaw in the computer hardware, software and other equipmentâ??s, and repairing the same.

Erforderlich:
Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, personal computers, related hardware and software. Will provide similar support for Apple devices and smart phones. â?¢Developing strategies, assisting with designs and applications, software testing, development, and up gradation with level two supports for preventing technical breakdown in future.â?¢Monitoring and analyzing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefits.The major role of end user support professional is to diagnose a faulty program in the computer systems within an organization and provide immediate solution to the problem.â?¢Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in personMust to know: German.

Wünschenswert:
English knowledgeâ?¢Scripting, Application packaging, MDM, SCCM


SATZ Software & Consulting GmbH ; Walter-Gropius-Str. 15 ; 80807 München
Tel: ; Fax: ; E-Mail:
Start
1.11.2016
Dauer
5 years
Von
SATZ Software & Consulting GmbH
Eingestellt
08.11.2016
Ansprechpartner:
Patricia Hofherr
Projekt-ID:
1234860
Vertragsart
Freiberuflich
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