Beschreibung
Customer Support Agents/SpecialistsWe are currently recruiting for our client, a market leading technology company in the Automotive space, for a Customer Support Agents/Specialists to join their new office and team in Berlin.
Position Title: Customer Support Agents/Specialists
Position Type: Permanent
Start Date: ASAP
Location: Berlin
Contact: Kimberly |
About our client
Our client, whose headquarters is in Texas, USA, is the market leading provider of automotive claims solutions globally, operating in over 70 countries across 6 continents.
Their goal is to optimize the automotive claims and aftersales process, tailored in each market.
Our client is a technology innovator, hungry for bringing disruptive new technology to market.
The opportunity
Our client is building a new office in the heart of Berlin. Join an exciting fresh team that is humble, hungry, and hunting to keep on the edge of technology.
The Customer Service Specialists will join a team, to analyze complex problems and inquiries from customers to IT products, develop problem solutions and implement them with the goal of a reliable product and service quality in the software and network area. Ensuring the functionality of IT products and solutions and thus customer satisfaction.
Responsibilities
- Accept customer inquiries, error notifications and customer complaints and evaluate even in difficult situations
- Customer inquiries and customer complaints are considered to be appropriate, customer-oriented and economically justifiable
- Check products and systems, narrow down the error type,
- Locating technical errors, if necessary, use resources from the 2nd or 3rd level
- To develop and implement problem-solving solutions with the goal of a reliable product and service quality in the software and network area
- Specific individual responsibilities
- Elaborate the necessary problem solving
- Plan the problem
- Specify parameters for resource planning, action alternatives
- Compare and select
- Implement solutions
- Check the change
- Inform affected persons and bodies
- Take into account changes to new or new systems
- Allow solutions for the elimination of occurring errors in the company's knowledge database
- Document the services provided
- Support of data quality assurance
- Systematic recording and logging of errors and errors in the database
- If necessary, use resources from the 2nd Level under the Support Directive
- Analysis of problems and customer inquiries regarding repair and parts
- Record, evaluate and resolve customer queries, error notifications and customer complaints
- Support for the recording of complete reports of stored vehicle types and / or vehicle evaluations
Qualification
- 2+ professional years in a customer oriented and service role
- Experience providing IT product or system support
- Proven clear and kind communication skills, via telephone and in written
- Native/Fluent German, Fluent English language
For more details contact: Sales(at)manningglobal com
Quoting reference: DE_MGKRCS7637
Or call Kimberly on: