Beschreibung
Currently we are searching for three candidates, who are able to cover the following position:Basic parameters:
permanent employment
location: Frankfurt
desired start: (latestpossible start: )
duration: 24 months (possibility of extension: 24 months)
Work in a shift system possible
On-call duties possible
Tasks:
Install personal computer hardware, performs preventive maintenance, and assists end-users with problems. Has the ability to:
- set up/replace/troubleshoot personal computers (PCs) and printers following manufacturer’s or other written or verbal instructions
- Install/replace/troubleshoot peripherals such as smartcard readers, webcams, network cards, hard drives, memory
Install software on personal computers and assists end-users with problems. Has the ability to:
- Install commercial software packages following manufacturers or other written or verbal instructions
- configure software for use with specific printers
- Assist end-users with common tasks and common problems encountered with software used for word processing, email, and file compression
Assist end-users with connections from computers from outside their office to the organisation
Prepare simple instructions for end-users to follow while completing common tasks. In particular to have:
- A skill in identifying and using terminology that end-users will understand
- A skill in writing instructions that are complete and are logically organized
- The ability to convey complex or technical subject-matter in terms that a lay person or someone without technical training can understand
Perform Service Desk tasks and Welcome Centre tasks, such as:
- Taking phone calls
- Raising incident and request tickets
- Issuing certificates, tokens and smartcards
Maintain and update the knowledge database and wiki’s
Support projects in their handover to operations
Perform asset scanning and reconciliation tasks
Maintain the loan- and replacement-laptop pool (e.g. imaging, administration, software installation)
Must-Have-Skills:
Proven working experience with supporting the Windows family desktop OS environment and peripheral equipment in a secure working environment, in particular with Windows 7 in the areas of:
- Installation and configuration incl. disk encryption
- Troubleshooting and (data) recovery
- Network connectivity
Proven working experience with providing end-user support, in particular by means of remote access and visiting end-users
Proven working experience providing troubleshooting and functional support to end-users for the products from the Microsoft Office suite such as Outlook, Word and Excel
Proven working experience in an ITIL environment implementing processes for:
- Incident Management
- Service Request Fulfilment
A good command of English with proven drafting ability
Nice-to-have-Skills:
Proven working experience with supporting remote access and teleworking solutions based on Citrix and VPN solution including strong authentication mechanisms such as one-time tokens
Proven working experience with the configuration and troubleshooting of encryption tools e.g. PGP, S/MIME, Bitlocker, smartcards, including the use of certificates
A good understanding of Information Technology in general including backend environments
Soft-Skills:
customer-oriented
confident behaviour
good communication skills
Your GECO contact person is looking forward to your feedback:
Erik Pfaffenroth
Telephone:
If you are interested in this position, we are looking forward to receive your current CV (Word document) incl. your availability and your salary requirement.
Start: 01.09.2016
Dauer: 24 months
Art: Festanstellung