Beschreibung
Fluent German and English
Experience in Managed service delivery projects
Commercial principles awareness
Some experience in Project management
Min. 5 years experience in Fixnet Business Customer provisioning process
Good understanding of workflow tooling
Flexibility to take-over variations of the role
Very good Presentation skills
Familiar with outsourcing principles
Responsibility:
Create an operational Handbooks
Process documentation
Implement processes into a new operations ste-up
set-up and steer customer meetings, work with customer
identify improvement areas and optimisation
define quality measrures and SLA implementation