Beschreibung
For our client in the telecommunication industry we are looking for a Operation manager for BSS System
Start: ASAP
Duration: 3 months roll over
Location: Düsseldorf/Germany
Language: English
Main Responsibilities:
- Proving clear leadership and direction to the Clients Operations team (Onsite + Offshore) for the quality service of maintenance for the Live Production Environments (CCS) that currently serves more than 2M customers and which is a critical (platform for both internal and end client)
- Building a strong trusted relationship with the client and ensuring that he/she are properly informed of clients actions and plans in the Operations domain;
- Improving the stakeholder management across the different levels within our client that touches the Operations domain, Client wants to grow in this area and this is important for achieving this - Strengthen the capability of the Clients Operations team and its output in terms of Quality of service, Meaningful reports that can be shared with top management; stability and predictability of the CCS Production platform;
- Streamline the daily operations, ie fulfilling our SLA's with the end client, incident and problem management, organizing planned deployments and release management, improving our life cycle patch deployment,
- Build-up a strong team spirit with people that enjoy coming to work;
- Formal and informal reporting on a regular basis to clients PD on the CCS programme;
Technical Background:
- Deep experience with BSS/Online charging System technologies
- +5 Years Technical Project management skills in Telecommunication environment
- Strong stakeholder management experience
- Works effectively in situations involving uncertainty, change, or lack of information.
- Strong analytical and problem solving skills. - Good communication skills- Diplomat-
- Self-starter with ability and ambition to work remotely, onsite with a specific customer for extended or dedicated
periods of time
- Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness - Able to work on a multi-cultural environment - Over-night work needed sometime because of the technical operation on the customer production environment.(But company will pay the allowance)
- English fluency both verbal and writing is essential
best regards
Jan Ballis
Michael Bailey Associates
Senior Recruitment Consultant
Michael Bailey International is acting as an Employment Business in relation to this vacancy.