Beschreibung
Backoffice Last level Support
Manning Global's Client is the world's largest telecommunication vendor, serving one third of the world's population in 170 countries. Dedicated to innovation and continuously pushing the boundaries of ICT, they are developing networks, solutions and devices to connect systems, businesses, cities, societies and people around the globe. We are currently recruiting for a Backoffice Last level Support to join their business in Germany.
Position Title: Backoffice Last level Support
Position Type: Contract
Start Date: June 2016
Location: Germany
Contact: Nikolina Dobranic
Main Responsibilities:
- Proactive troubleshooting and fault analysis
- Support of the 2nd Level in case of customer complaints and escalations
- Appraisal and implementation of new customer project solutions
- Extension and support of running projects
- Configuration of system components
- Shift work
Qualifications:
- Min. 5 years experience in Fixnet Business Customer provisioning process
- Very good process documentation skills
- Experience to implement processes into a new operations step-up
- Good understanding of workflow tooling
- Flexibility to take-over variations of the role
- Able to set-up and steer customer meetings, work with customer
- Able to identify improvement areas and optimisation
- Familiar with outsourcing principles
- Fluent German language
Quoting reference: MGND-7240
Or call Nikolina