Beschreibung
Tangent International are urgently looking for a German Speaking SOC Interface to work a 3 month rolling contract in Germany (Munich)
'Task/Deliverables Description'
Create an operational Handbook
Implement processes into a new operations ste-up
Identify improvement areas and optimisation
Set-up and steer customer meetings, work with customer
Define quality measures and implement SLA
Candidate Skills and Requirements
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Requirements/Prerequisits'
Experience in Managed service delivery projects
Commercial principles awareness
Some experience in Project management
Min. 5 years experience in Fixnet Business Customer provisioning process
Very good process documentation skills
Flexibility to take-over variations of the role
Very good Presentation skills
Familiar with outsourcing principles
Good understanding of workflow tooling