Beschreibung
SOC Interface
Manning Global's Client is the world's largest telecommunication vendor, serving one third of the world's population in 170 countries. Dedicated to innovation and continuously pushing the boundaries of ICT, they are developing networks, solutions and devices to connect systems, businesses, cities, societies and people around the globe. We are currently recruiting for an SOC Interface to join their business in Germany.
Position Title: SOC Interface
Position Type: Contract
Start Date: June 2016
Location: Germany
Contact: Nikolina Dobranic
Main Responsibilities:
- Create an operational Handbook
- Implement processes into a new operations set-up
- Identify improvement areas and optimisation
- Set-up and steer customer meetings, work with customer
- Define quality measures and implement SLA
Qualifications:
- Experience in Managed service delivery projects
- Commercial principles awareness
- Some experience in Project management
- Min. 5 years experience in Fixnet Business Customer provisioning process
- Very good process documentation skills
- Flexibility to take-over variations of the role
- Very good Presentation skills
- Familiar with outsourcing principles
- Good understanding of workflow tooling
- Fluent German
Please submit your CV
Quoting reference: MGND7151
Or call Nikolina