Permanent as IT Support specialist (temporary) - Frankfurt/Main (m/w) (M IA-87865)

nach Vereinbarung
flag_no Deutschland

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Goetzfried Professionals GmbH is a consulting and supporting partner in the IT and engineering field for numerous companies of all sizes as well as from different industrial and economic sectors. Their expertise includes the conception, planning and realization of IT as well as engineering projects, further complex managed services and solutions. Therefore, Goetzfried Professionals GmbH places their employed IT experts and engineers to the disposal of their clients in order to realize their projects. In alliance with Goetzfried AG and the Allgeier Group Goetzfried Professionals is a competent, high-performance and constantly growing IT-, Engineering and Staffing Service Company.

Currently we are looking for a new member of our team of experts in order to accept an assignment as IT Support specialist in Frankfurt including the following area of responsibility:

- Install personal computer hardware, performs preventive maintenance, and assists end users with problems
o set up/replace/troubleshoot personal computers (PCs) and printers following manufacturer’s or other written or verbal instructions
o Install/replace/troubleshoot peripherals such as smartcard readers, webcams, network cards, hard drives, memory.

- Install software on personal computers and assists end-users with problems.
o Install commercial software packages following manufacturers or other written or verbal instructions.
o configure software for use with specific printers
o Assist end-users with common tasks and common problems encountered with software used for word processing, email, and file compression.

- Assist end-users with connections from computers from outside their office to the organisation.
- Prepare simple instructions for end-users to follow while completing common tasks. In particular to have:
o A skill in identifying and using terminology that end-users will understand
o A skill in writing instructions that are complete and are logically organized
o The ability to convey complex or technical subject-matter in terms that a lay person or someone without technical training can understand

- Perform Service Desk tasks and Welcome Centre tasks, such as:
o Taking phone calls.
o Raising incident and request tickets.
o Issuing certificates, tokens and smartcards.

- Maintain and update the knowledge database and wiki’s.
- Support projects in their handover to operations.
- Perform asset scanning and reconciliation tasks.
- Maintain the loan- and replacement-laptop pool (e.g. imaging, administration, software installation).

Requirements (Must have):
- Proven working experience with supporting the Windows family desktop OS environment and peripheral equipment in a secure working environment, in particular with Windows 7 in the areas of:
o Installation and configuration incl. disk encryption
o Troubleshooting and (data) recovery
o Network connectivity

- Proven working experience with providing end-user support, in particular by means of remote access and visiting end-users.
- Proven working experience providing troubleshooting and functional support to end-users for the products from the Microsoft Office suite such as Outlook, Word and Excel.

- Proven working experience in an ITIL environment implementing processes for:
o Incident Management
o Service Request Fulfilment

- A good command of English with proven drafting ability.

Behavioural competencies:
- works well in a team
- proves responsibility; works customer-oriented as well as result-oriented
- establishes high standards and measures; is able to maintain high standards despite pressing deadlines; adapts to varying customer needs.
- time-efficient and well-structured working habits
- able to carry out several tasks simultaneously while maintaining high standards with all tasks.

Nice to have:
- Proven working experience with supporting remote access and teleworking solutions based on Citrix and VPN solution including strong authentication mechanisms such as one-time tokens.
- Proven working experience with the configuration and troubleshooting of encryption tools e.g. PGP, S/MIME, Bitlocker, smartcards, including the use of certificates.
- A good understanding of Information Technology in general including backend environments.

Work in a shift system possible
On-call duties possible

We offer you:
As a permanent employee with Goetzfried Professionals GmbH you will benefit from our vivid and cooperative corporate culture, from our multifaceted range of training offers according to your needs and wishes as well as excellent career prospects.

Are you interested?
Please send us your complete application documents including references, certificates, your desired salary as well as your possible start date referring to the project number by mail to
For further information please contact:

Stefanie Schwiebert
+49 (0)

Beginn: nach Vereinbarung
Dauer: langfristig
Branche: Bank/Finanzen