Beschreibung
Service Engineer Support for Solar Energy
Manning Global's Client is the world's largest telecommunication vendor, serving one third of the world's population in 170 countries. Dedicated to innovation and continuously pushing the boundaries of ICT, they are developing networks, solutions and devices to connect systems, businesses, cities, societies and people around the globe. We are currently recruiting for Service Engineer Support for Solar Energy to join their business in Germany.
Position Title: Service Engineer Support for Solar Energy
Position Type: Contract
Start Date: April 2016
Location: Bavaria, Germany
Contact: Nikolina Dobranic
Responsibilities:
- Pre-sales testing support, holding workshops with customer or partner on technical issues.
- Bidding support on technical and engineering related part.
- Presentation of the technical service, solar products during some living exposition of solar energy.
- Follow up issues that may arise during testing/workshop/bidding activities.
- Engineering support - Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
- Onsite support for site survey, installation or commissioning when necessary.
- Commissioning, improvement of the troubleshooting, intervention on site when necessary Interface with engineering partner to locate technical problems that may arise during the engineering process.
- Maintenance support.
- Responsible for Hotline support and level 2 engineer support;
- Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
- Onsite support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA.
- Responsible for handling technical cases on ticket system
- Responsible for Network Upgrade/Swap according to the team planning.
- Responsibilities include but, not limited to: Monitor the quality of on-site operation, updating Quality analysis and improvement processes.
- Identification of Safety Issues and Stressors Associated with This Role:
- Working with live three-phase electricity
- Manual handling
- Driving long distances
- Working outside in bad weather conditions
Requirements:
- Good customer relationship management skills
- Ability to absorb and then fully communicate technical information and data
- Approachable, adaptable and solution-orientated
- Very organized, reliable and consistent
- Tenacious, Dedicated and Self-sufficient
- Ability to cooperate and work with peoples from different cultures
- At least 1 years in solar energy industry or equivalent (technical service, commissioning service)
- Focused customer service background
- Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information
- Good Understanding of PV plant structures, roof top structures.
- Multi-skilled in both the theoretical and practical aspects of electrical work
- Network engineering/Routing skills are a plus
- Able to identify the root cause of a technical problems (SW or HW)
- Speaking Languages: English/German are mandatory, Turkish is a plus
- Be used to work with DC and AC current
- Be aware about risks also responsibility for team members when working on-site
- Driving License
- Desirable:
- Ideally B.Sc. or M.SC. degree in an Electrical discipline or equivalent (renewable energies)
- Certification Arbeiten unter Spannung by TUEV or equivalent
- Education as electrician or higher
- Being interested/motivated to learn more about power electronics
Please submit your CV
Quoting reference: MGND - 6949
Or call Nikolina