Beschreibung
Our Client is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). His products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Our Client is headquartered in California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then our client is the place for you. They are an equal opportunity employer offering exciting work, competitive compensation and benefitsKey Accountabilities:
- To provide direct technical support via the phone, web based systems and on-site to the customers and partners though-out the EMEA Region.
- Analysis and technical investigation of reported problems involving the products
- Carry out on-site interventions and investigation on wifi related issues
- Reproduction of customer environments on lab equipment
- Follow-up with R&D departments to resolve product issues
- Manage technical cases, escalate, and control the right expectation until the closure of the cases
- Creation of technical documentation and bulletins to improve internal and external knowledge base
- Take initiatives and ownership of the problem to drive for results
- Develop core competency on the company product line and specifically wifi technology
Requirements:
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
- Expert knowledge in wireless technologies
- Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
- Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
- Administrator level working knowledge of Windows, Linux or Unix skills an advantage
- Experience with VMware and/or other virtualization technologies
- Good understanding of Web application concepts, security and vulnerabilities
- Strong troubleshooting and problem solving skills
- Effective communication skills
Desirable:
- Three years or more experience
- Minimum of a BS or BA degree required.
- Advanced knowledge of English (written and spoken) other languages are an advantage
How to apply:
For more information and a first confidential contact please contact Ms Stefanie Seitz, Tel . . Your CV with details of your termination period and your salary expectation should be sent to Please specify the reference number STS01471.