Beschreibung
On this position you will have to provide hands-on 2nd – 3rd level technical support including day-to-day operations of all company standard hardware and software technologies for desktop, laptop, mobile technologies and infrastructure platforms. The role will support IT Engineering, and you will work as part of a wider team implementing major installs and upgrades to the desktop infrastructure, also participate in technical projects as needed.We are looking for a candidate who is an experienced, certified Microsoft desktop / infrastructure support engineer with strong Exchange client/server knowledge and excellent troubleshooting skills.
Your Tasks will be:
•Within the IT Service Desk team you will be the point of contact and support expert for the Level 2-3 support
•Ensure the Level 3 Incident Management queue is always up to date. Work with engineering, application developers and vendors where required to ensure quick resolution of issues.
•Improve automated support processes for proactive alerting including delegation of tasks.
•Provide engineering assistance on Windows 7/Windows Server 2012 /AD/Citrix and MS Exchange products.
•Extensive troubleshooting of Windows OS, Active Directory, Citrix, MS Exchange and MS Office/Outlook products.
We are looking for candidate:
•Educated to degree level (or equivalent)
•Strong support focus
•Positive & helpful attitude
•Solution based thinker (can-do)
•Ambitious & driven, while being considerate of others (win-win perspective)
•Strong interpersonal skills (verbal and written) in order to communicate with all levels of the business
•Willing to work in a day shift pattern
•Delivery and customer focused
•Willing to learn, flexible
•Enjoys a challenge
•Fluent in English
You should have proven background knowledge of:
•Windows Server 2008 R2/2012
•Windows 7 / 8 Support
•MS SCCM application and OS deployments
•Citrix XenApp & XenDesktop Administration
•MS Exchange & Lync Administration
•Active Directory & Group Policy Administration
•PowerShell scripting
•CheckPoint Endpoint
•MS App-V
•Appsense