Beschreibung
One of my customers, based in Frankfurt, is currently looking for an expert in the field of Concur.Job requirements and responsibilities:
- Main point of contact for all Concur systems
- Support and main system administrator
- Run the Concur support model, which involves multiple departments and IT systems
- Distributing with the Concur Audit function to ensure they are both correctly processing claims
- Supervision of interaction with the Concur Support Service and the system users
- Ensure that user service standards and solutions are timely and reasonable
- Administering AMEX Corporate Card and Launch Card feeds into Concur and allocate new cards to users
- Working with external and internal travel providers and booking platforms to ensure a convenient end-to-end travel process via Concur
- Contact for main Concur problems, related problem-solving from directly received questions and ensuring users are dealt with in a timely and professional manner also that the solutions are fitting with other systems
- Multiple interface error trapping and ensuring solutions
- Documentation of Concur
- Backup for the Finance processor role
- Assisting with the training and support of new users
- Assisting and taking an active role in future Concur roll outs
- Good presentation and communication skills
- Any and all master data management activities (e.g. Employee/List Management) within Concur
- Maintenance of audit rules within Concur
Definite requirements:
- Excellent spoken and written English (mandatory)
- Good spoken and written German
- Experienced in IT support and triage of multiple queries across differing subjects
- Expert in the use and support of Concur as a software
- Working knowledge of SAP and interfacing to Concur
- Pro-active and hands-on problem solver
- Good time-management
- Friendly, customer-orientated professional
- Able and willing to assist users at all levels within the company including senior Executives.
- Good team-player and willing to go the extra mile to ensure work is completed to both a high standard and within the time frame required
- Self-motivated, with the ability to work independently and as part of a wider support network
- Educated to degree standard
If you are interested please send your CV to b.carow[at]computerfutures.de
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