Beschreibung
Position: Service Management Consultant - Datacenter
Duration: 3-6 months
Location: Munich Germany
Job Description
- 10+ Years of Experience
- Experience in ITIL processes
- Project management, Service management experience
- Team Work
- Self motivated
- Experience in global environment
- Should able to speak German
Responsibilities:
- Identifies, evaluates and recommends options, implementing if required.
- Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements.
- Continuity management: Provides input to the service continuity planning process and implements resulting plans.
- Supplier management: Assists in the collection and reporting on supplier performance data.
- Assists with the routine day to day communication between the organisation and suppliers.
- Service Level Management: Ensures that service delivery meets agreed service levels.
- Creates and maintains a catalogue of available services.
- Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.
- Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.