Beschreibung
Good all-around knowledge of IT
Knowledge of ITIL process flow
IT Service Delivery experience
4 plus years in IT delivery organization
Very good English language skills in business & IT
Very good German language skills in business & IT
Excellent communication skills both verbal and written, with the ability to tailor communication to the intended audience (AGCS end users & IT Management)
Preferred skills
5 years HW/SW support
Microsoft qualifications
Ability to prioritize and work calmly in a sometimes volatile environment
A proactive and assertive work ethic