Beschreibung
Your Task:
Reorganization of the IT Service Management Department for E.ON's Global Commodities Trading and Wholesale Business"
Define the problem and department goals of the IT Service Management Department for E.ON's Global Commodities Trading and Wholesale Business
Communication/decision-making process (how formal decisions are made and by whom, and the information system established for decision-making)
The attributes of department employees (includes abilities, skills, experience, and other behavioral issues)
Develop a reorganization proposal, including:
Timeframe
Reasons for reorganization
Before and after organization charts
Job descriptions for new, changed positions
Names, titles of employees to be affected by changed or eliminated jobs, new reporting lines, physical relocation, or reduction in time
Review of Affirmative Action impact
Order of potential layoffs for career positions based on seniority points
Notices to go to unions
A communication plan
- Identify the different groups who will need communication and the different messages/information they will need
- Determine series of review and update meetings with management
- Determine schedule of informational meetings with staff
- Plan communications outside department to announce reorganization
- Set up individual meetings with employees projected for layoff and for those employees whose jobs will change significantly
Determine skills needed for each position.
Compare current skills with what is needed.
Determine training needs and resources.
Design and implement training.
Review, reassess, and gather input during implementation.
Determine methods to get feedback during implementation.
Clarify mission, goals, and standards for success.
Schedule regular staff meetings.
Facilitate communication by remaining open to suggestions and concerns.
Act as harmonizing influence by looking for opportunities to mediate and resolve minor disputes.
Encourage all team members to share information.
Support brainstorming and consensus decision-making where appropriate
Soft-skill
people management, excellent communication and verbal skills, presentation skills
Fach-Skill
Experience in Management, Reorganization, IT Service Management
MS Office, especially Powerpoint
Determine how far existing jobs and structures are meeting department goals.
Consider what factors contribute to effectiveness of jobs and structure.
Identify methods for collecting input from staff.
Verbal, written, and computer surveys
Problem-solving teams
Review committees
Identify a new structure or model that will support the department goals, including:
Distribution of functions throughout the organization (definition of functions to be performed, groupings of functions, and the relationships among functions)
Vertical and horizontal authority relationships