IT Service Manager (m/w) (5215-20150904)

Beschreibung

About our costumer:

Our costumer is searching for an IT Service Manager (m/w) located in Düsseldorf

Your Tasks:

• Reorganization of the IT Service Management Department (Global Commodities Trading, Wholesale Business)

• Define the problem and department goals of the IT Service Managemen

• Determine how far existing jobs and structures are meeting department goals.

• Consider what factors contribute to effectiveness of jobs and structure

• Identify methods for collecting input from staff (verbal, written, online surveys, problem solving teams, review committees)

• Identify a new structure or model that will support the department goals (defintion of functions and their relationships, communication/decision making process, attributes of department employees)

• Develop a reorganization proposal (time schedule, organization charts, job descriptions for new positions, reporting lines, communication plan, physical relocations etc.)

• Determine skills needed for each position

• Compare current skills with what is needed

• Determine training needs and resources

• Design and implement training

• Review, reassess, and gather input during implementation

• Determine methods to get feedback during implementation

• Clarify mission, goals, and standards for success

• Schedule regular staff meetings

• Facilitate communication by remaining open to suggestions and concerns

• Act as harmonizing influence by looking for opportunities to mediate and resolve minor disputes

• Encourage all team members to share information

• Support brainstorming and consensus decision-making where appropriate

Required Skills:

• IT education (University, FH etc.)
• Senior Experience in  Project Management & IT Service Management
• Experience with Reorganizations
• Excellent communications and verbal skills
• Presentation skills
• MS Office/ Power Point 
• Fluent English and German