Beschreibung
Role and Responsibilities: CS Regional Technical Lead is responsible for AV and Collaboration Services support at the office assigned and in the region. Serves as a subject matter expert to support, plan and coordinate activities including AV projects, events and technical escalations.Responsibilities
• Technical hands on the video conferencing technologies (Cisco, Polycom, Crestron, Blue Jeans, Zoom, Skype Room System etc.)
• Installation and configuration of the videoconferencing devices
• Troubleshooting hardware/software for the videoconferencing devices like connectivity, coder issues, fixing camera, microphones, firmware upgrades and having a good knowledge on the accessories’ like Camera, microphone, ethernet/cross cable etc.
• Good Knowledge on Monitoring and Management tools (like TMS, Prognosis, Teems, third party tools etc.)
• Knowledge on Voice gateways/SBC (Cisco, AudioCodes, Sonus etc.)
• Good understanding on SIP/T1/E1 and able to understand the logs for the troubleshooting the issue
• Ensure all audio visual and media services are delivered to the business in a professional and efficient manner. Provide work guidance, direction, and leadership for project team members.
• Offer white glove support for VIP and hands-on management of high profile events in the region.
• Manage Third Party providers of video conferencing services
o Provide guidance, direction, and establish controls for tasks assigned to 3rd party
• Maintain a close relationship with users/customers to ensure AV/CS events and projects receive proper inputs to meet all requirements.
• Maintain a good knowledge of the support challenges in the region.
• Maintain accurate inventory of AV enabled rooms and technologies.
On-Site AV Technical Support
• Support the use of audio and visual equipment at the primary location
• Ensure all equipment onsite is maintained and kept in working order with all faults reported via the onsite procedures
o Coordinate activities including daily AV operations, maintenance and maintenance
o Coordinate Conference Rooms Equipment Check
o Carry out regular troubleshooting to AV equipment
• Conduct technology consultations and offer support and assistance both virtually and in person
• Maintain total confidentiality relating to information received for presentations and broadcasts etc.
• Provide input and recommendations to determine regional resource requirements.