Beschreibung
Task:- Support teams in exploratory, qualitative and quantitative research
- Build strong customer empathy by applying techniques such as Persona and Customer Journey.
- Visualize and develop prototypes.
- Support teams in qualitative and quantitative research together with the UX Designer
- Support the teams with knowledge on service design techniques and tools
- Facilitates group thinking on understanding the underlying behaviors, feelings and motivations of customers (e.g. ethnographic research)
- Visualizes the Customer Journey and/or develops Service Blueprint
- Hands on approach to validate and iterate Customer Journey and/or Service Blueprint by experimentation
- Synthesizes, structures and prioritizes customer findings
- Connects customer findings to the Persona, Customer Journey and Service Blueprint
- Develop prototypes through quick and dirty prototyping (e.g. wireframes and visual design for experiments) together with the UX Designer
- Keeps a close eye on the design process
Requirements (Must have):
- Passionate on innovation
- Basic understanding of Agile and Lean Startup methodology
- Humble team player and open minded to challenge the status quo
- Creative and pro-active
- Human-centered designer
- Facilitator and co-creator in multidisciplinary teams
- Investigative and learning ability
- Able to bring in outside-in perspective
- Preferably experience in financial industry
- Experience with concepting, ideation, and iterative prototyping.
- Ability to build and maintain strong working relationships with colleagues and stakeholders
Beginn: asap
Dauer: Ende August 2017+
Branche: Bank/Finanzen