Beschreibung
Aufgabenbeschreibung:Tasks will include break/fix and after proper training and assuming high quality engineers we’ll have them also plugged into provisioning / design tasks.
CCDA and CCNP are a prerequisite CCNA is not accepted. Combination is fine as well prior work experience preferably in a larger company is a pre. English is mandatory, German is a good to have.
Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
• Propose and perform regular inspections and improvement recommendations
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure
• Restore normal service operation in case of Incident to fulfill SLA/OLA
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority
• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary
• Create and maintain technical documentation to support IT service
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Plan, implement and maintain a stable technical infrastructure to support organization’s business
• Serve as technical lead to provide clear and comprehensive release and deployment plans
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment
Anforderungen:
University degree
CCDA, CCNP or equivalent
Juniper
F5 Load balancers
Juniper / Cisco firewalls
5-7 years’ work experience
Projektdaten:
Projekt Id:13800
Begin:01.12.2016
Dauer:30.07.2017
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