BMC Remedy Support (m/f)

München  ‐ Vor Ort
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Beschreibung

For our client in Munich we are currently looking for a BMC Remedy Support (m/f).



Aufgaben:

- Installs, configures, and customizes software solutions using the BMC Remedy Action Request System (ARS) platform
- Installs, configures, and customizes software solutions using the BMC Remedy IT Service Management ITSM) Applications
- Performs ARS Server and ITSM Applications upgrades and applies patches
- Leverages the software development lifecycle to design, build, test, and implement solutions based on customers’ requirements
- Assists in defining user requirements within the Remedy  ITSM client applications
- Designs and provides software solutions in ARS ensuring the process flow of the Remedy ITSM modules
- Documents coding changes to be used for test and migration plans
- Troubleshoots software bugs using client and server logging
- Packages coding changes for releases so code to be migrated between the applicable environments, e.g., development, test, training, and production
- Provides the Operations and Maintenance Team system support, as needed
- Performs standard administration system configuration
- Works as part of a team on client engagements



Skills:

- 3 or more years experience with design, configuration, development and support of Remedy.
- Experience with Incident Management, Change Management, Asset Management and Problem Management/Resolution.
- Experience with custom Remedy workflow to meet specified requirements
- Strong analytical and creative problem solving skills related to resolving software design issues.
- Knowledge of ITIL Framework and best practice processes
- German and English language

If you are interested, please provide us your application documents in English language with reference to the requirement number .



Referenznummer: MSA

Kontaktperson: Melis Saltik


Personality IT People Power GmbH

Tel:
Fax:
Mail:
Web: http://www.personality-it.de
Adresse: Theodor-Heuss-Str. 10, 70174 Stuttgart

Personality IT People Power GmbH - Geschäftsführer Christof Seiler, Michael Vorderstraße, Peter Blersch
Sitz der Gesellschaft Stuttgart, Germany. HRB 206212 Stuttgart - USt.-Id Nr.: DE
Start
Oct 2016
Dauer
31.03.201 (with option of extension)
(Verlängerung möglich)
Von
Akkodis Germany Tech Freelance GmbH
Eingestellt
26.10.2016
Ansprechpartner:
Florian Menzel
Projekt-ID:
1227674
Vertragsart
Freiberuflich
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