Beschreibung
BSS Operation Manager
We are currently recruiting for our client, a prestigious telecommunications company, for an BSS Operation Manager to join their business in Düsseldorf.
Position Title: BSS Operation Manager
Position Type: contract
Start Date: ASAP
Location: Düsseldorf, Germany
Contact: Jo Li
Main Responsibilities:
- Proving clear leadership and direction to the client Operations team (Onsite & Offshore) for the quality service of maintenance for the Live Production Environments (CCS) that currently serves more than 2M customers and which is a critical platform for both the client and their customers;
- Building a strong trusted relationship with customer of the clients and ensuring that he/she are properly informed of client's actions and plans in the Operations domain;
- Improving the stake-holder management across the different levels within customer that touches the Operations domain; the client wants to grow in this area and this is important for achieving this;
- Strengthen the capability of the Operations team and its output in terms of Quality of service, Meaningful reports that can be shared with top management; stability and predictability of the CCS Production platform;
- Streamline the daily operations, ie fulfilling our SLA's with our client, incident and problem management, organizing planned deployments and release management, improving our life cycle patch deployment,
- Build-up a strong team spirit with people that enjoy coming to work;
Requirements
- English fluency both verbal and writing is essential
- Works effectively in situations involving uncertainty, change, or lack of information.
- Strong analytical and problem solving skills.
- Good communication skills
- Self-starter with ability and ambition to work remotely, onsite with a specific customer for extended or dedicated periods of time.
- Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness
- Able to work on a multi-cultural environment
- Over-night work needed sometime because of the technical operation on the customer production environment.(But company will pay the allowance)
Please submit your CV to: Sales(at)manningglobal Quoting reference: MGJO-7327 Or call Jo.