Beschreibung
Tangent International are urgently looking for a BSS Operations Manager/BSS Systems Engineer to work a 3 month rolling contract in Germany (Dusseldorf)Job location: Germany - Dusseldorf
Main Responsibilities:
-Proving clear leadership and direction to the client Operations team (Onsite & Offshore) for the quality service of maintenance for the Live Production Environments (CCS) that currently serves more than 2M customers and which is a critical platform for us and our client;
- Building a strong trusted relationship with the client and ensuring that he/she are properly informed of the client actions and plans in the Operations domain;
- Improving the stake-holder management across the different levels within our client Vodafone that touches the Operations domain; the client wants to grow in this area and this is important for achieving this;
- Strengthen the capability of the client Operations team and its output in terms of Quality of service, Meaningful reports that can be shared with top management; stability and predictability of the CCS Production platform;
- At all times act on-behalf of the client, meaning do not explain that you are external but act as if you are a us and a employee both internally and with our client;
- Streamline the daily operations, ie fulfilling our SLA's with our client, incident and problem management, organizing planned deployments and release management, improving our life cycle patch deployment,
- Build-up a strong team spirit with people that enjoy coming to work;
- Formal and informal reporting on a regular basis to the client PD on the CCS programme;
Requirements:
- English fluency both verbal and writing is essential
- Works effectively in situations involving uncertainty, change, or lack of information.
- Strong analytical and problem solving skills.
- Good communication skills
- Self-starter with ability and ambition to work remotely, onsite with a specific customer for extended or dedicated periods of time.
- Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness
- Able to work on a multi-cultural environment
- Over-night work needed sometime because of the technical operation on the customer production environment.(But company will pay the allowance)
If this job is not suitable for yourself but you know any friends or colleagues that may be suitable please feel free to pass me their details or my details to them.
Tangent International offer referral fees for any successful candidate that is placed. Please find the position below, I appreciate all of your help in advance.
Best Regards
Will Simmons