Network Support (m/f)

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Beschreibung

Nash direct GmbH supports many of Germany's leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.

We offer our employees promising career prospects and access to interesting and challenging technology roles throughout Germany.

For our client in the banking sector in Frankfurt, we are currently hiring a Network Support (m/w)
Reference Number: 309735
Start: 16.5.2016
Contract: limited permanent contract at Nash direct/Harvey Nash Group, 12 months, with option to extend for another 3 months

Main tasks:
*Support implementation phase of technical services (15 services), in specifications, integration, test, acceptance and deployment stages, focusing of aspects related to network integration, mainly for the Development network, which is a "mirror" to the Production network:
o evaluate and execute changes and service requests according to provided operating
procedures while maintaining agreed service levels and deadlines;
o contribute to the deployment of services in production by advising on the production impact of planned changes, assisting Data Centre Operations in the roll-out and post
implementation;
o deploy, configure systems and environments, to integrate services under development with the standard infrastructural components and according to the service network design and network policies (zoning concept);
o document installation and operational procedures for further deployments in Data Centre
Operations;
o review technical documentation related to network integration;
o ensure required resource requirements are understood and timely communicated to
respective team leaders;
o liaise with technical teams for the acceptance and handover of service in production;
o support end-users during pilot phase for introduction of new services.

*Plan and support the relocation of network devises in the data centre (one-off activity).
*Support network operation, including monitoring, identifying and need for and performing
preventive or remedial maintenance.
*Investigate, diagnose and resolve network incidents (2nd and 3rd level support) and problems using available tools and referring to external suppliers if required.
*Maintain accurate and up-to-date technical, configuration management, inventory and
troubleshooting documentation related to business and technical services.
*Proactively identify and communicate improvements to services, technologies, processes and documentation.
*Plan, prepare and document of maintenance activities (such as hardware firmware, and
software upgrades).
*Provide knowledge transfer to other colleagues in the Data Centre section and ensure sufficient documentation is available.
*Support design and preparation of recovery and contingency exercises to ensure system
recovery in accordance with the predefined plans and documentation.

Your profile:
*experience working in developing, implementing and operating DC-Hosting
network-infrastructures or perimeter networks with transition of technical services to these
networks
*experience working with: Cisco Nexus, Cisco Catalyst, Checkpoint Firewalls or F5 BIG-IP Load Balancers
*experience working with ITIL processes, particularly change, incident and problem management
*Very good command of English with proven drafting ability
*Good knowledge and experience of DNS would be an advantage.
*Good knowledge of WiFi and NAC technology would be an advantage.
*Advanced experience in technical documentation would be an advantage.
*Higher level of Cisco certification would be an advantage.
*Project Management or Activity Co-ordination experience would be an advantage.
*Practise to align these ITIL processes to altered or new requirements would be an asset.
*Previous working experience in an international organization would be an advantage.
*Bachelor's degree in information technology, computer science, information system security, or related disciplines would be an advantage.
*Working knowledge of MS Office (in particular Word, Excel and PowerPoint)
*Good analytical and a problem-solving skills.
*Be result oriented.
*Manages multiple assignments and tracks progress on numerous processes simultaneously.
*Shows commitment to the achievement of team and organisational goals.
*Uses diplomacy and tact when dealing with colleagues.
*Uses simple/clear words to communicate ideas.
*Shows strong interpersonal skills, self-motivation and the ability to work in a team.

By joining us, you will benefit from:
-a market-oriented remuneration package in line with your skills and experience
-generous social benefits such as holiday and Christmas pay
-a varied role with challenging tasks
-a support team dedicated to you and your career progression

We're proud to build our company around creative and talented people who value our company's culture, the diversity of our projects and the attractiveness of our clients.
Our market-oriented salaries as well as our transparent and dedicated approach with our clients and candidates lay the basis for a long-term partnership with our employees.

We look forward to receiving your application and are available to you at your convenience for any questions or queries you might have about this role.

Start
16.5.2016
Dauer
12 months+
(Verlängerung möglich)
Von
Harvey Nash Plc - Stuttgart
Eingestellt
05.04.2016
Projekt-ID:
1104182
Vertragsart
Freiberuflich
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