Beschreibung
Task:SLA Management in Support Process in Interaction Center.
Need a method to handle alerts for Support Tickets if e.g. the reaction time for a ticket is reached.
Role: Development with Solution Design
Requirements (Must have):
a deep development knowledge (SAP) is necessary and in addition the ability to find the right solution. (Mixture of development and solution design)
Environment/Miscellaneous:
When? ASAP
How Long? 20 days
Language: English (German might be nice, but not necessary)
Beginn: 01.04.2016
Dauer: 21.04.2016
Branche: Dienstleistung