Beschreibung
Job Title: Project Manager - Business Transformation (Bi-Lingual German and English speaking)
Type: Contract
Duration: 6 months with extensions
Location: Hamburg, Germany
Rate: Up to €850 per day
Start: ASAP
Purpose of role
We are looking for a Project Manager(s) to play a key role in delivery of client Transformation Programmes. You will bring experience of delivering Project Management within the customer service operations arena, including delivering benefits in process efficiency, customer experience and channel shift.
As a Project Manager you will be heading up the team, working closely with clients and Subject Matter Experts (SMEs) to translate client needs into projects which deliver solutions. You will lead or help to develop Business Cases, Project Plans, manage Risks and Issues, manage Benefits and identify Business Requirements, depending on the client's needs.
The projects we support typically include both operational and technical transformation, so the successful candidate will need to demonstrate experience of working as part of a wider business transformation project. We also often work in complex, multi-agency environments, so experience of working effectively with a wide range of stakeholders to deliver a project is highly desirable.
Key Accountabilities
Planning and Delivery:
- Delivery of client-facing project management assignments according to the role to which you are appointed
- Direct and motivate the project team
- Plan and monitor the project
- Identify and obtain any support and advice required for the management, planning and control of the project
- Agree any delegation and use of Project Assurance roles required by the Project Board
- Agree technical and quality strategy with appropriate members of the Project Board
- Produce the Project Initiation Document
- Prepare Project, Stage and if necessary, Exception Plans in conjunction with Team Managers and appointed Project Assurance roles and agree them with the Project Board
- Take responsibility for overall progress and use of resources and initiate corrective action where necessary
- Identify and assess benefits to be delivered through your projects, presenting updates to the Design Authority, Project Board and Benefit Realisation Manager.
- Liaise with any suppliers or account managers
- Be responsible for project administration
- Manage the risks, including the development of contingency plans
- Liaise with programme management if the project is part of a programme to ensure that work is neither overlooked nor duplicated
- Be responsible for change control and any required configuration management
- Liaise with the Project Board or its appointed Project Assurance roles to assure the overall direction and integrity of the project
Reporting:
- Prepare and report to the Project Board through Highlight Reports and End Stage Reports
- Prepare and report benefit of projects to the Design Authority and Project Board
- Prepare the Lessons Learned Report and any Follow-on Action Recommendations required
- Prepare the End Project Report
About you
Skills and Experience
- Fluent in written and verbal German
- A good capability in written and verbal English
- Understands the key stages of a project management methodology and the role of the Project Manager within the overall Governance framework
- Ability to apply appropriate project and programme management frameworks to suit client needs
- Has experience in taking on the role of Project Manager in large and complex projects either singularly or as part of a larger programme, or the role of Programme Manager in smaller or simpler assignments
- Proactive in the development of quality plans and individual work packages
- Ability to engage with stakeholders at all levels of an organisation
- Can resolve problems and issues and only escalates significant risks and issues to the project or programme board
- Understands the concept and process of Requirements Management
- Understands the concept and process of Benefits Management
- Can identify and defines major products, activities and dependencies, timescales, resources and costs required to deliver the project or programme
- Uses an approved approach/methodology and tool to develop a Project Plan.
- Can communicate the plan clearly, allocate responsibilities and outline details how progress will be monitored and controlled
- Uses change control process, methods and approval to agree changes to scope, deliverables, resources costs and timescales on the project plan
- Is proactive in the identification and management of Risk and Issues
- Uses an approved Risk and Issue management methodology and is able to tailor to the clients internal reporting where applicable
- Proven ability to present complex information in an easily understandable way, avoiding unnecessary jargon
- Demonstrable understanding of Telco and Sales through Service markets
- Demonstrable understanding of the project and programme life cycle
- Ability to develop, use and understand MS Project plans
- Good MS Excel/PowerPoint/Visio skills
- Has the skills and experience necessary to write and/or understand a Full Business Case, blending industry standard frameworks with client templates
Academic and Professional Qualifications
- Degree (2:1 or higher) or equivalent qualification
- Holds PRINCE2® practitioner qualification or equivalent
- Holds, or is working toward, MSP® practitioner or another specialist PPM qualification (such as, but not exclusively, MoR®, P3O®, ITIL®)
- Holds, or is working toward, full membership of APM
- Other industry recognised qualifications (desirable)