Beschreibung
BSS System Maintenance Engineer
Job location: Germany - Dusseldorf
Main Responsibilities:
- Serve as technical expert for Online Charging System, CRM and the Billing system. Secure the functionality and Non-function technical quality of deliveries in customer projects.
- Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using our products, 3rd party, or customized packages.
- Provide ongoing customer support throughout implementation.
- Attend and participate in customer meetings for specific solutions and different areas.
- Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs.
- 3rd level technical support for BSS operation technical problems
- Maintain technical customer satisfaction, both external and internal customers.
- Delivery of support within predefined service level agreement.
- Define methods and process to lead both customers and internal resources through technical issue identification and analysis.
- Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process.
Requirements:
- At least 3 to 5 years of IT experience, including at least 2 years of experience working for a telecommunication company or OCS, Billing/CRM vendor
- English fluency both verbal and writing is essential
- Works effectively in situations involving uncertainty, change, or lack of information.
- Strong analytical and problem solving skills.
- Good communication skills
- Self-starter with ability and ambition to work remotely, onsite with a specific customer for extended or dedicated periods of time.
- Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness
- Installation and configuration of Servers, Routers, and Switches highly desired.
- Able to work on a multi-cultural environment
- Over-night work needed sometime because of the technical operation on the customer production environment.(But company will pay the allowance)