Service Support Engineer

Bayern  ‐ Vor Ort
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Beschreibung

A new role is now open for a Service Support Engineer with 5 - 8 years experience in ICT network technical Support for Enterprise customers, to come aboard and work for a Market leading telecommunications company based in Munich. German and English speakers required. 6 months initial contract - Competitve rates - up to 30% travel required

Main purpose of role:

A Service Support Engineer is required to provide technical support of our client's Products and Solutions for Multi-Nation Customer (MNCs) enterprise customer networks

Key experience:

  • 5-8 years experience in ICT network technical support for enterprise customers; Cloud Services experience a plus.
  • Proven working experience in enterprise technical support area for IT vendors or service providers.
  • Prior experience with International/Global customers with world-wide operations.
  • Proven crisis management skills. Strong analytical, problem solving and organizational skills.
  • Customer centric point of view with excellent customer-facing skills
  • Proven working experience in enterprise technical support with examples of strong problem-solving skills
  • A strong technical background to address both operational and tactical issues, and able to explain complex information in simple, clear terms to a non-IT personnel.
  • An ability to assess each customer/employee's IT knowledge levels
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • ICT Networking Professional level certifications (eg HCNP, CCNP, etc); Expert certification highly desired.
  • ICT Networking
  • Cloud Services/Trends
  • Managed Services
  • System Integration

Professional Skills:

  • LAN/WLAN design, configuration and support
  • Server & Storage configuration
  • Basic knowledge of Unix/Linux systems, utilities and Scripting

Responsibilities include:

  • Proof of Concept (PoC) test activities
  • Technical problem resolution skills for large accounts
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Going to customer site or working with field engineers on critical issues
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Participate in the delivery and implementation of solutions for customers
  • Advising customers and prospective customers about the features and capabilities.
  • Developing customer-facing documentation.
  • Communicating customer needs and wishes to our development and engineering staff.
  • Logging and keeping records of customer queries
  • Updating self-help documents for customers/colleagues

Project People Ltd is acting as an Employment Business in relation to this vacancy.

Start
ab sofort
Dauer
3
Von
Project People Ltd.
Eingestellt
14.10.2015
Projekt-ID:
1000531
Vertragsart
Freiberuflich
Um sich auf dieses Projekt zu bewerben müssen Sie sich einloggen.
Registrieren